Penthouse King Room Terrace
- 1 King-size bed
- Heating
- Balcony
- Air conditioning
Hotel · Florence · Tuscany
The Excelsior, A Luxury Collection Hotel, Florence
A refined riverside stay in the heart of Florence, steps from Santa Maria Novella and the Uffizi.
- Central riverside location
- Two on-site restaurants and a chic bar lounge
- 24-hour reception and room service
8.6
Great
221 reviews
Booking.com 8.6 · 221 reviews
About
The Excelsior, A Luxury Collection Hotel, Florence
The Excelsior, A Luxury Collection Hotel, Florence sits on the Arno river, a five-minute walk from the Basilica of Santa Maria Novella and close to Museo Galileo. The 171-room property combines classic elegance with modern comforts, including a fitness centre, turndown service, and electric vehicle charging.
Dining here is a highlight with two restaurants and a bar lounge area. Guests consistently praise the breakfast variety — from waffles to an omelet station — and the helpful, personal service, especially from the concierge team.
- Non-smoking property
- Free Wi-Fi
- Paid off-site car park
- Safe deposit box
- 24-hour reception
- Pets allowed (limited amount or weight)
In brief
What works, what to weigh
+
Strengths
4 reasons to book- Unbeatable riverside location — A five-minute walk to the Basilica of Santa Maria Novella, close to Museo Galileo, the Uffizi, and high-end shopping along the Arno.
- Service that goes beyond — Multiple reviews highlight the concierge's brilliant suggestions and staff who helped with payment issues and even finding a lost jewel.
- Breakfast worth lingering over — Guests repeatedly note the delicious and plentiful breakfast, with options like waffles and an omelet station.
- Comfortable rooms with river views — Several room categories offer Arno river views, and guests call the rooms comfortable and well-appointed.
–
Worth weighing
3 to weigh- Rooms and cleanliness score lower — The rating category for rooms and cleanliness sits at 7, below the hotel's overall 8.6, suggesting some inconsistency in upkeep.
- Paid off-site car park — Parking is not on-site and comes at an additional cost, which may be inconvenient for drivers.
- Limited pet policy — Pets are allowed but with restrictions on amount or weight, so not all pets may be accommodated.
01 — Rooms
Rooms & rates
High season: summer dates usually book out a few weeks ahead.
Classic Junior King Suite
- 1 King-size bed
- Heating
- Air conditioning
Junior King Suite River View
- 1 King-size bed
- Heating
- Air conditioning
Panoramic Junior King Suite Terrace
- 1 King-size bed
- Heating
- Balcony
- Air conditioning
Belvedere King Suite Terrace River View
- 1 King-size bed
- Heating
- Bathtub
- Balcony
- Air conditioning
Deluxe King Room
- 1 King-size bed
- Heating
- Air conditioning
Premium Larger King Room
- 1 King-size bed
- Heating
- Air conditioning
Grand Deluxe King Suite River View
- 1 King-size bed
- Heating
- Bathtub
- Air conditioning
Deluxe King Room River View
- 1 King-size bed
- Heating
- Air conditioning
Premium Larger King Room River View
- 1 King-size bed
- Heating
- Air conditioning
Presidential King Suite Terrace River View
- 1 King-size bed
- Heating
- Bathtub
- Balcony
- Air conditioning
02 — Amenities
Services & amenities
Everything included at this stay — the facilities and essentials, at a glance.
General
- Non-smoking property
- Free Wi-Fi
- Lift
- Key card access
- Safe deposit box
- 24-hour reception
Dining
- Restaurant
- Bar/ Lounge area
- Outdoor dining area
- 24-hour room service
Services
- Housekeeping
- Laundry
- Dry cleaning
- Wake up service
- Turndown service
Family & Accessibility
- Cots
- Paid babysitting/ Child services
- Rooms/ Facilities for disabled
Parking & Transport
- Paid off-site car park
- Electric vehicle charging station
In-Room
- Air conditioning
- Heating
- Flat-screen TV
- Hair dryer
- Dining table
- AM/FM alarm clock
Recreation
- Fitness centre
Photos
Gallery
03 — Reviews
What guests say
Recent verified reviews from guests who stayed here.
Guest-rated 8.6/10 from 221 reviews
Booking.com · 8.6 · 221 reviews
8.6Verified guest“Great spot right in the middle of everything, close to all the sights. Breakfast was delicious with tons of choices, and Eva from the staff sorted out our payment confusion effortlessly. I loved the premium double with an Arno view.”
8.6Verified guest“Comfy room, excellent breakfast with a nice mix of cold and hot items, and the staff gave really good service — personal yet professional.”
8.6Verified guest“Pretty clean and gorgeous place, with genuinely friendly staff from the bellman to the maids. The coffee, pastries, and meats were splendid.”
8.6Verified guest“The Arno-facing room, the service, the bar — all top notch.”
8.6Verified guest“Excellent place with 24-hour reception, fitness center, and lovely staff. They even helped me find my lost jewel. Don't skip the coffee in the chic bar lounge with fine views. I'm coming back!”
8.6Verified guest“Brilliant concierge, good restaurant, comfortable room, and a very good view.”
04 — Location
Getting around Florence
The property sits in Florence.
Santa Maria Novella: A five-minute walk from the hotel, this basilica is a landmark of Florentine art and architecture.
Uffizi Gallery: One of the world's great art museums, close enough to walk from the hotel as noted by guests.
Museo Galileo: Located a short way from the hotel, this museum houses scientific instruments and is a fascinating stop.
Piazza Ognissanti 3, Florence, Tuscany, 50123, Italy
05 — Good to know
Policies & conditions
Hotel details are shown for reference. Final rate terms are confirmed on the partner’s site at booking.
- Check-in
- From 15:00-23:59
- Check-out
- By 12:00
- Cancellation
- Free cancellation on many rates — terms on booking page
- Payment
- Pay-at-hotel available on many rates; final terms at booking
- Pets
- Allowed
- Property
- 171 rooms
06 — Questions
Frequently asked
What are the check-in and check-out times?
Check-in is from 15:00 to 23:59, and check-out is by 12:00.
Is parking available at the hotel?
Parking is available at an off-site location for a fee. There is also an electric vehicle charging station on the property.
Are pets allowed?
Yes, pets are allowed, but there may be limits on the number or weight of pets.
Does the hotel have on-site dining?
Yes, there are two restaurants and a bar/lounge area, plus an outdoor dining area.
Is there a fitness centre?
Yes, the hotel has a fitness centre available to guests.
Are there rooms with river views?
Yes, several room types, including the Junior King Suite River View and Deluxe King Room River View, offer views of the Arno.
The bottom line
A polished riverside base with exceptional service and dining, though room condition can vary and parking is off-site and paid.
8.6Best for travellers who prioritise location and service over absolute room perfection.
Ready to book The Excelsior, A Luxury Collection Hotel, Florence?
Tap through and we’ll open our booking partner’s site, with live prices and availability for your exact dates.
No payment on this site — you complete the booking on our partner’s site.